Trems and Conditions

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Loss/ Damages:

Any loss or damage to hire equipment after the end of the hire period will result in a replacement/damage fee. This will be invoiced to the person/s who have initially hired the goods and signed for the hire.

Cancellation Policy:
In the event of a cancellation there will be NO REFUND supplied (NO EXCEPTIONS). We will offer your 25 % Deposit + any subsequent payments as a credit that you can use for a future event or gift to another person for their event. There are no exceptions to the refund policy upon full cancelation and by accepting the booking you acknowledge acceptance of the Hire Condition Form accepting the terms and conditions of the No Refund Cancellation Policy.

Payment:
Unique Hire - Rentals shall indemnify, defend and hold ForeverUs from and against any claim, demand, cause of action, loss or liability for any property damage or personal injury arising from Renter’s use of Equipment by any cause. Except to the extent caused by Owner’s gross negligence or wilful misconduct.
IN NO EVENT SHALL Forever Us Events BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM RENTER’S USE OF EQUIPMENT.

By Acceptance of the booking Proposal,  I acknowledge that I have read and I agree to be bound by these contract terms and conditions.

This is an agreement between you and FOREVER US EVENTS. 

We and Us means both You and the Company. The effective date of this Agreement is when You accept this Agreement in accordance with the procedure set out above.

You hereby consent to the exchange of information and documents between Us electronically over the Internet or by e-mail, if to You to or if to Company and that this electronic Agreement shall be the equivalent of a written paper agreement between Us. 

Payments - Styling - We like to concentrate and give our full attention to our clients and as such we set a maximum amount of weddings each day. Due to this we require a 25% of the overall booking fee. This is securing our services and is non-refundable. As we also use additional companies for sub hire of some styling components these deposits are payable in addition to our own and the customer accepts all liability for the hire of these items. When custom ordering goods we will let you know the balance due in order to allow sufficient manufacturing or ordering of these goods. Once this payment is made and the order has been placed this payment is not refundable or reducible on decrease in numbers. 

- DIY UNIQUE Hire - 40% Payment is required before securing any / all Unique DIY Hire bookings.

- Wedding Planning - Our standard non-refundable deposit fee of 25% is 

payable for all wedding planning bookings. From there you have the option to split up your remaining balance into 4 payments or monthly payments up until the month before your big day. 

Any styling/florals components are also due 2 month’s prior. For custom order items or items that are sub hired in from our wide network of suppliers these items are due at time of confirmation in order to ensure availability and arrival. 

Confirmation of final numbers is due 1 month prior to your event when a final invoice is raised for immediate payment. Refunds or reductions are not offered after this date. 

Cancellations - Deposits are non-refundable as these are taken to secure your date. Within 4 weeks prior to the event for styling and hire no refund of final balance is offered - this is due to the fact we have already invested the time taken to plan and source your items. 

For wedding planning services you may cancel at any time. 

All payments made up to that point are non - refundable - this is due to the ongoing work being carried out as your payments are being made. In regards to postponed events it is at managements discretion for an alternate date to be set subject to availabilIty or a transferable credit offered. For Wedding Planning & Styling services the original deposit is non-refundable due to possible loss of additional bookings. We only take 1 wedding planning booking on for the weekend of your big day. If you feel at any time that our wedding planner is not what you anticipated please raise this matter in writing immediately to enable us to look into the situation and either provide an alternate planner or agree to cease the planning relationship. 

Wedding Planning - Forever Us Event planning services are as a guide and overall assistant We are here to help guide and give advice on possible vendors, selection process & liaise best prices within our existing contacts in the industry. We do not take responsibility for overspend on budget (the final decision on providers is not ours) or failure/closure of any vendors. We also cannot control the weather in the event however will always prioritise any wet weather plans should the need arise. 

On The Wedding Day - Sole Rights: The Planner shall be the sole professional Planner of the day at the venue(s) specified.

Overtime Charged: All over time charged will be computed at a rate of $60 per hour per planner or as otherwise agreed between the Planner and the Client(s). This will be mentioned to the client before the overtime occurs. 

Accommodation: Should the venue for the function be more than 1 hour’s drive from The Planner’s office, suitable accommodation should be provided for the Planner and an assistant (if applicable). These accommodation charges are excluded from the quote and are for the Clients account. 

Travelling Expenses: The first 100km to and from the venue are included in amount. Travel charges occur thereafter.
Those 100km’s will be charged, toll-gate costs will also be added to the final cost. These travelling charges are excluded from the quote and are for the Clients account. 

Any further and / or more advanced travel arrangements will be as discussed between Clients and Time - For On The Day Planning clients your planner will be onsite unless previously agreed until the bride and groom enter the reception. For Full service Wedding Planning clients your planner will be onsite until the beginning of speeches unless previously agreed. 

Planner – this only applies to the day of the wedding. The planner offers his/her travel services free of charge during the planning stages, unless the driving is over 30km per day. 

Here at Forever Us Events  we take our job and your big day very seriously. This is not an issue we have ever encountered however we are always dedicated to providing solutions to your concerns. 

Payment plans are available - please note your invoice number when making payments to our account

Please check your booking and ensure everything has been itemised - ie. perishables such as candles, flowers etc if it is not noted on your booking it will not be provided. To ensure disappointment please check over your booking in its entirety and let us know anything you think may be missing. 

By paying deposit you are accepting the terms and conditions as described. 

Bond - A $200 bond is required for all hires and is based on overall booking. This is taken as a hold on credit card and automatically released within 5 days. You authorise Forever Us  Events to deduct any amounts owing from this bond. We will email you to advise what requires replacement. If the amount is greater than $200 you authorise Forever Us Events to charge this and you take full responsibility for replacement. We require photographic evidence of both your credit card and drivers license. Both are securely stored and deleted once the contract has been completed. For goods that are sub-hired in from additional vendors you agree to take responsibility directly for any damages or loss incurred during your booking to outside hire companies. 

GST - As we are a GST registered company all prices quoted are subject to GST. 

Additional Costs - Due to higher staff costs Public Holidays, Sundays or midnight pack down’s incur an additional surcharge of $150. This is for standard setups, if your booking is larger this may be at a higher rate. Forever Us  will advise during the quotation process or as amendments are made if your wedding/event will incur additional charges. More often than not this cannot be confirmed until the month prior when venues confirm bump in/ bump out requirements. Setup & Packdown is required to be in one shift each. If a staff member is required to return at an additional time to reset or move goods charges are at $35 per staff member with a 3 hour minimum. Staff rates for standard setup are at $35 per hour per staff member. 

Care of product - On The Day Styling - Once goods have been set and room checked and signed by onsite venue co-ordinator the responsibility of all goods becomes the hirers. No refund is offered if goods or services are unable to be supplied due to circumstances out of our control ie. weather. Forever Us Events will always endeavour to cater for revised plans however in the event of weather or inappropriate setup areas we may hold back our hire items due to possible loss, damage or safety to staff, venue or guests. If hirer has any issues whatsoever these must be raised and address prior to staffing leaving site or prior to event starting. No refunds or change of goods will be allowed once event has started. For goods sub hired from our providers you agree to the terms and conditions of their specific hire which will be provided to you for reference but signed on your behalf by Forever Us  - in the event of any damage to these items you will accept responsibility of those invoices for direct payment. 

- Unique DIY Hire - It is the responsibility of the hirer to check all goods prior to the departing of any Forever Us Event staff and alert staff of any issues. If hirer has any issues whatsoever these must be raised and addressed prior to event starting. No refunds or change of goods will be allowed once event has started. For Diy Hire you may have your co-ordinator or setup person contact us with the discrepancy to allow us time to ascertain whether a replacement before the event is possible. We cannot guarantee availability however we still require notification prior to event commencement this may be via email, text or phone call. Please note we highly value our offering quality so very rarely would this be a issue. 

Cleanliness - All DIY goods must be returned cleaned, wax free, stain free & packaged in their original packaging. A 10% fee is incurred for all bookings for goods requiring cleaning, polishing, resorting, sanitising. 

(DUMP Out) Pickup & Return - Pickup Days are Thursday or Friday between 9 & 11 and Return on Monday or Wednesday between 9 & 11 from our warehouse  as notified. Our office and warehouse is closed to the public Tuesday, Wednesday, Saturday & Sunday. Please confirm timing 2 weeks prior - this will be dependant on both our event and stock schedule. Courier is available at your own cost and arrangement with prior agreement (not available for breakable items such as glass items, crystal or candelabras) During peak times it is at Forever Us Event staff discretion to limit DIY Hire to a 24 hour period. If you have a exisiting booking we will arrange for the collection of your goods at the completion of your event. Please ensure that you bring a vehicle appropriate to safely load your hire. Our staff are unable to assist so if hiring heavier items such as couches etc ensure you have sufficient assistance. Delivery is available by request. 

FLORAL SUPPLY AND STYLING

Floristry - Please always bear in mind we are working with a natural product. We will always endeavour to provide any dream florals however cannot guarantee specific flowers or availability. By booking with Forever Us Events you place your trust with us and our style that we will ensure your bouquet flows within your chosen style and colour scheme.  

Floral Cancellation Policy: In the event of a cancellation there will be NO REFUND supplied (NO EXCEPTIONS). Any booking cancelled within 14 Days will incur the full invoice amount of the floral order. If the booking is within the 30 Day booking period you will receive a 25 % Deposit + any subsequent payments as a credit that you can use for a future event or gift to another person for their event. There are no exceptions to the refund policy upon full cancelation and by accepting the booking you acknowledge acceptance of the Floral cancelation accepting the terms and conditions of the No Refund Cancellation Policy.

DIY Floral Supply - 40% Payment is required before securing any / all Floral orders these bookings must be made at a minimum of 14 days in advance. Should the orders be made within the 14 Day timeline Forever us will not accept liability for any poor quality or incorrect storage of the flowers once in your care. 

Display / Social Media- The Client(s) hereby permit and allow Forever us to display any images covered by this contract and to generally promote the business by means of advertising, publicity material, websites, exhibitions, competitions, magazine articles, and other such media, providing that the images are used lawfully and without damage to the Client(s). It is specifically agreed that the Material may be used on Instagram, Facebook, Twitter and / or such other social media forums as is desired, and that the Clients’ may be tagged, or otherwise identified, unless otherwise agreed in writing. 

UNIQUE  REQUIREMENTS 

White Carpet - Due to heavy staining we do not allow any fresh rose petals or than white or baby pink to be used on our white carpet. Light coloured artificial are allowed. If carpet gets wet please allow to dry and brush of any grass, leaves or dirt prior to rolling up. Replacement cost for white carpet is $320 + gst 

Cylinder Vases - We only allow the use of our floating / or pillar Candles in our cylinder vases.  (these can be purchased as a consumable with your hire) 

Lycra Chair Covers - Our lycra chair covers are intended for indoor use only, if used 

outside or returned heavily stained replacement cost is $6 per cover. 

Candelabras - All of our candelabras are given to you clean; therefore we do ask that you ensure that any wax that may have dripped during your event be cleaned off before being returned to us. If they are returned to us with wax on them a cleaning fee will be charged. (UNIQUE DIY HIRE) 

Cutlery - All cutlery must be returned clean and free from any food residue. This is safe to be either hand or dishwasher washed without harsh chemicals. 

Festoon Lights - Our Festoon Lights run in 10m sections and can run up to 50m from 1 power pack. Due to the weight of running continual strands you must string a wire or hanging device alongside these. By picking up in 4-5m intervals you reduce the weight on the wiring system which can cause it to black out whole sections from the overweighted point. 

Cleaning - A 10% cleaning fee is added to all bookings for cleanable goods. 

Privacy Policy
This privacy policy sets out how Forever Us Events uses and protects any information that you give Forever Us Events when you use this website.
Forever Us Events is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Forever Us Events may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23.11.2019 

What we collect
We may collect the following information:
 

• Both First and Last Name(s)  (bridal party and guests)
   
• immediate bridal party and emergency contact information including email address , phone
   
• demographic information such as postcode, preferences and interests
   
• other information relevant to customer surveys and/or offers
  What we do with the information we gather
  We require this information to understand your needs and provide you   with a better service, and in particular for the following reasons:
   
• Internal record keeping.
   
• We may use the information to improve our products and services.
   
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address  which you have provided.
   
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
   
• We may use the information to customise the website according to your interests.
   
• We may provide your information to our third party partners for marketing or promotional purposes. 
• We will never sell your information. 

Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Links to other websites 

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways: 

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
   
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
   

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to  P.O. BOX 942 MUDGEERABA QLD 4213   

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Sincerely 

Joanne Simonelli 

Creative Director 

01.01.2020

Nane:

Wedding / Event Date:

Signed:                         Date:        

Credit Card Number: 

Exp:                               Cvv: 

I authorise Forever us Events to deduct any additional costs or breakages incurred during my hire from my credit card in the event the bond taken does not cover the damage or loss.

Please ensure you have signed in addition to sending through copy of front & back of drivers license with current residential address & proof of credit card. 

Thank-you for using Forever Us Events